In this rapidly changing environment, accurate information may be difficult to find and disseminate. The CDC.GOV website is a source for information regarding the current conditions, emergency preparedness, and other tools that provide links to data.

The Centers for Medicare & Medicaid Services (CMS) previously announced that a special enrollment period applies for beneficiaries who were eligible for, but unable to make an election because they were affected by the COVID-19 pandemic. This SEP began on March 1 and continued through June 30, 2020. No further information is currently available for a continuance of the SEP or for an extended AEP.

In the meantime, we encourage all agents to take advantage of our virtual tools, such as CareCompare, to continue to successfully engage with clients – remotely! CareCompare is the industry-leading remote sales tool, with the most advanced multi-carrier, MA/PDP and mobile-friendly enrollment capabilities, and CMS compliant e-signature & e-scope of appointment delivered through text message & email. If conducting in-person visits, you are encouraged to call your client on the day of your appointment to confirm you are both in good health. Additionally, limit exposure to germs by not shaking hands, practicing social distancing, and using hand sanitizer regularly as recommended by the CDC.

Your ability to service your clients in a safe and effective way is exponentially more important than risking contracting and spreading COVID-19. Please be safe and know that we will do everything we can to support you and your clients.

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CF290 8/2021

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